Face masks are encouraged upon entering the Veterinary Medical Center for the added safety of our clients and team members.
Client Rights & Responsibilities
What to Expect
Parking
When you arrive at the Veterinary Medical Center (VMC), please park in the Hummel Trueman Hospital for Companion Animals client lot directly in front of the clinic. Our parking attendant will provide you with a parking pass. If the lot is full, the parking attendant will assist you finding a place to park across the street from the VMC.
Registration
Please check in with the reception desk as soon as you arrive. If it is your first visit to the VMC, you will need to provide a government issued photo ID to secure your account. Our Customer Service staff members will assist you and provide you with paperwork to complete. A list of Client Rights and Responsibilties is also avaialble above as downloadable pdf above.
Waiting Room Time
Because our veterinarians are also responsible for teaching veterinary students as they work, this may cause appointments to take more time. To provide the most comprehensive assessment, your pet may be examined by multiple professionals.
We encourage you to please let our reception staff know if you have been waiting more than 15 minutes after check-in.
Payment Information
We accept the following forms of payment:
- Discover, MasterCard, Visa, American Express
- Cash
We also accept Care Credit. If you wish to apply for Care Credit, please visit the link within our Client Financing section of the website.
Ohio State faculty and staff receive a 10 percent discount on many services when they present a valid Buck ID at the time of payment.
Outpatient Visit
When your pet is treated and released the same day we must collect all costs associated with the visit, including the diagnosis, treatment and medication.
Inpatient Visit
When we decide that hospitalization is necessary we will need to collect a minimum payment equal to 75% of the high end of our estimate for diagnosis and care before your pet is admitted. The balance of the total bill for your pet’s treatment (above the amount of your deposit) will be due when your pet is released.
Emergency Visit
When your pet needs medical attention without delay, we will collect an Emergency Fee before our medical staff examines your pet. However, if your pet has already been seen and examined by your veterinarian for the same issue on the same day as your visit to the VMC, the emergency exam fee will be waived. Payment for diagnostic tests, treatment and medications is due in full when your pet is released. If extensive medical work is required, we may ask you to make a deposit before the work is started. The balance of the total bill for your pet’s treatment (above the amount of your deposit) will be due when your pet is released.
